Frequently Asked Questions (FAQ)

No question is ever too complicated or trivial for us

Below are some typical questions from party leaders, with our answers, but if you have a question that isn’t answered here, please don’t hesitate to contact us.

Yes, depending on availability of accommodation, we are pleased to offer inspection visits to party leaders. For a nominal fee, which is fully refundable in the case of a booking, we include accommodation, ski or snowboard equipment rental and a lift pass. Full details are available on request.

The minimum number of paying participants we accept is normally 20. However, depending on dates, we are often able to combine two or more small, compatible, groups, so party leaders who expect a smaller number of participants should still request a quote for their group.

Yes, we generally offer free accompanying chaperone places on a ratio of 1:10 paying participants. Different free place ratios are available, on request.

In addition to the free places for accompanying chaperones, up to two bus drivers will be accepted and provided with accommodation and full board (picnic lunches).

Staff members are chosen on the basis of their documented experience of working with children and suitable qualifications. All staff members are thoroughly interviewed to ensure they have the personality, creativity and professionalism we require and must provide at least two independent referees. All staff members must provide recent criminal record checks before they take up employment.

Programme costs are based on the provision of on average one counsellor for every 8 children, in addition to a programme leader and other resort staff, to ensure a safe and fully-supervised environment.

Depending on the ski conditions and the ability level of the group, the children will ski or snowboard for approximately five to six hours in a typical day.

No. Whilst we encourage chaperones to join the ski and snowboard groups, our counsellors will supervise the children from when they leave the chalet/hotel in the morning, until they return at the end of the day.

In the event of an accident on the mountain, the piste patrol (SOS) will coordinate the response and order helicopter evacuation, if necessary. All our resorts have a general practitioner available in the village and excellent hospital facilities are available in Sion (for Anzère and Nendaz – Siviez), Visp (for Saas-Grund – Saas-Fee) and Aigle (for Leysin).

Vegetarian alternatives are always available at every meal and if we have advance notice, we are able to cater for most special diets. For a small supplement, we are usually able to provide Kosher and Halal meats.

Party leaders will be provided with a room plan detailing the exact room configuration available for their group. Unless special arrangements have been made, chaperones will usually be assigned to twin rooms.

Our policy is that helmets must be worn by all participants whilst skiing, snowboarding or sledding, regardless of age or ability level. Participants are welcome to bring their own suitable helmet, but we provide quality, fully-approved, helmets for every participant at no extra cost. In addition, we recommend that snowboarders use wrist guards at all times – these are available for purchase and sometimes rent in all our resorts.

Typical activities include “counsellor hunt”, “mini-Olympics”, talent show, torchlight sledding, quiz competition and a disco, but the exact programme will be discussed in advance with the party leader to ensure their suitability for the group and reflect his or her own priorities or aims for the trip.